Terms & Conditions
By accessing and using this website and the services of Ruchelle Panag, you agree to the following terms and conditions:
1. Service Scope - I provide remote administrative and operational support on a project, hourly, or retainer basis. Each engagement is defined by a clear agreement or scope of work shared before service begins.
2. Communication & Availability - Communication is primarily through email, messaging platforms (e.g., Slack), or scheduled video calls. Standard response times are within 24–48 hours (Monday to Friday, GMT+8).
3. Payments - terms will be specified in your service agreement. Late payments may result in a delay or pause of services. All packages must be paid in advance unless otherwise agreed upon in writing.
4. Cancellations & Refunds - Service cancellations require a written notice at least 7 days before the next billing cycle. Refunds are not provided for unused hours unless stated in your agreement.
5. Confidentiality - All information shared during our work together is treated as confidential and will not be shared, reused, or disclosed outside the project.
6. Changes to Terms - These terms may be updated at any time. Please check this page periodically for updates.
